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Privacy policy


Last updated: 6 May 2020


This privacy policy sets out how NEMorefield/NovaNorth uses and protects any datat that you provide. NEMorefield/NovaNorth takes the security and privacy of our customers very seriously. We do not share any information with third parties, nor do we collect or retain any information other than that necessary for us to provide our services to you.


This policy may be updated at any time, so please check back regularly to ensure that you are satisfied with any changes.


Identity and contact details of the data controller

NEMorefield/NovaNorth is the data controller and is committed to protecting the rights of individuals in line with the general data protection regulation (gdpr).

Any issue relation to your data should be sent to


What information is being collected?​

NEMorefield/NovaNorth collects different information in order to help us improve the services and products we offer, and to provide unique personalised services and products to each user.


We may collect and process the following data about you


  • Information you give about yourself including your full name, title and postal address, contact information including email address, phone numbers, and any relevant order fulfilment information.

  • We will not collect your personal information without your prior knowledge or permission.

  • Information that you provide when you visit our website, make an enquiry on our website or request our services.

  • When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

  • If you email or contact us, we may keep a record of the correspondence or keep your message, emails address and contact information to respond to your request.

  • We will only ask you to provide information about yourself when necessary for a providing our services to you. 

  • You may have chosen to sign up to our newsletter for special offers and news. In joining the mailing list, you agree to being contacted by NEMorefield/NovaNorht by email with news, offers and updates that we believe may be of interest to you.

  • We will never share your information with third parties.

We may also use cookies. For an explanation, see the section on cookies below.


How do we collect your data

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.


Why is it being collected?

This data is collected to process your order and (every once in a while) to send you updates about our products through our newsletter.


How will it be used?

Your data is collected so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

Marketing communications

By signing up to receive our newsletter you are consenting to receive marketing communications from us about news, upcoming events and special offers. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the email or by emailing



NEMorefield/NovaNorth promise to safeguard and secure the information collected to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 


Information collected will be stored securely and securely destroyed if it is no longer required by NEMorefield/NovaNorth and will be removed from our system 3 years after your last purchase or contact with us.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:




We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through Wix Payments. When processing payments, some of your data will be passed to Wix Payments, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Wix Privacy Policy for more details.


What are your data protection rights?

Under GDPR, individuals have a right to request what data is held on them (known as Subject Access Request). We are obliged to provide this info within 30 days. Please contact



Like most websites, uses small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies 'remember' information about your preferences and passwords and allow you to move within without re-introducing yourself within each browser session. 


You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. Disabling cookies does not prevent you from accessing, but some features may be degraded.


When you visit our websites, we may collect information from you automatically through cookies or similar technology


For further information, visit


How do we use cookies

We uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

Privacy policies of other websites

The website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

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